RETURNS & EXCHANGES
Return and Exchange Information
Return and Exchange Information. We are happy to accomodate exchanges & returns within 30 days of placing your order. We will only exchange or refund extensions that have not be opened, worn or tampered with. To request an exchange or refund, simply
Exchanges, Refunds or Store Credit
Once we’ve received your extensions and confirmed they’re in acceptable condition, you can choose to:. Exchange them. Receive 105% store credit. Request a refund (please note: refunds incur a 10% restocking fee, including for Afterpay orders). Shippi
Tester Pieces
We understand the struggles of colour matching online. This is why we have decided to include tester pieces on the top or bottom compartment of your Clip in, Halo, & Ponytail extension packages. You can use this tester piece to determine if your ext
Shipping Costs
Customers wishing to return their set will be responsible for all shipping costs. We will deduct the shipping cost incurred by Superior Hair off your refund. If you are exchanging your order, you will be required to pay standard shipping fee of $8 AU
Faulty/Broken/Damaged Products
If the products received are believed to be faulty/broken/damaged, please send them back to Superior Hair for inspection. Upon inspection, if the products are indeed not of acceptable quality, Superior Hair will reimburse for the return shipping fee,
Do I need to pay for my own shipping for refunds/exchanges?
Any fees or costs of returning your purchases cannot be covered by Superior Hair Extensions. We highly recommend you to add a tracking number when sending your package back to us, as we are not responsible for lost packages. If you are exchanging you
I’ve requested a refund. When will I receive it?
Once we have received the package and have confirmed that they are in acceptable condition, it may take 3-5 days for you to receive your refund. Please note that we process refunds as soon as possible, and refunds may take longer to show up for you d
Why can I not exchange/refund an opened set?
All of our extensions are human hair. This means that by law, we are considered a hygiene product. Superior Hair follows hygiene guidelines very strictly, and therefore if we receive any extensions that are opened, or have been worn or tampered with,
Will my shipping costs be refunded?
Return costs will be refunded ONLY if the product is found to be faulty, broken or damaged.
How do I know you’ve received my return/exchange?
Once your return arrives, our team will contact you within 48–72 hours to confirm and get everything sorted. We recommend sending your item back using a tracked delivery service so you can keep an eye on its journey. Please note that if something hap