Faulty/Broken/Damaged ProductsUpdated 5 months ago

If the products received are believed to be faulty/broken/damaged, please send them back to Superior Hair for inspection. Upon inspection, if the products are indeed not of acceptable quality, Superior Hair will reimburse for the return shipping fee, along with the exchange shipping fee (if applicable). If the customer chooses a refund, the refund amount will be processed in 3-5 business days. 

However, if products are not broken, damaged or faulty, the return shipping fee cannot be reimbursed by Superior Hair and exchanges will not be processed until the cost of shipping products back to customers are paid. Superior Hair cannot refund/exchange opened products that are in good condition due to hygiene reasons. Please see "return and exchange information" for more details.