Need help with your order or colour match? Our friendly team is here to assist 💕 We usually reply within a few minutes during business hours.

Have a question or need a little extra help? Send us an email anytime and our team will get back to you as quickly as possible ✨

Colour Match Me!

Wholesale Account Sign Up

Shop Now!

Superior Hair Extensions - Australia

No worries &#x2014; we&#x2019;ve made exchanges super simple! Just send your extensions back to us and let us know which shade you&#x2019;d like instead (by email or phone). We&#x2019;ll organise a new order for you right away. Please note that return shipping costs are covered by the customer.To make sure you get the perfect match this time, we&#x2019;re happy to offer a <a href="https://superiorhair.com.au/pages/colour-match" title="https://superiorhair.com.au/pages/colour-match">free colour matching service&#xA0;</a>&#x2014; simply send us a photo of your hair in natural light, and our team will help you choose the right shade.

No worries — we’ve made exchanges super simple! Just send your extensions back to us and let us know which shade you’d like instead (by email or phone). We’ll organise a new order for you right away. Please note that return shipping costs are covered

I ordered the wrong shade! What can I do?

FREQUENTLY ASKED QUESTIONS

FAQs

What colour hair extensions should I use?

I’m stuck between two or three different shades - what should I do?

If something is out of stock, will you be getting more?

Can I use different tape-in methods together?

What’s the difference between Classic Clip In Extensions and Seamless Clip In Extensions?

What’s the difference between Traditional Weft, Genius Weft, and Butterfly Weft extensions?

Clip In Extensions or Halo Hair Extensions?

How often can I style my hair extensions with hot tools?

Can I dye my extensions?

How should I wash my extensions?

Hair Extensions

How do I cancel my order?

How do I track my order?

I forgot to use my discount code or sign in to my trade account — can you apply the discount afterwards?

I’ve requested an exchange. When will I receive it?

Can I get Colour Matched?

What is the exchange/refund period?

How do I find my order number?

My extensions are faulty. What do I do?

What should I do if I have received the wrong order?

Why was I charged twice for my order?

What kind of training do you offer?

What exactly am I going to learn in each method?

What is the difference between full day training and hourly training?

Do I need to have hairdressing experience to do training with Superior Hair?

Do I receive a certification at the end of my training?

What is included with the online training course?

Do I need to purchase each method individually online?

Am I able to reach out to someone to ask any questions?

Online Training Academy

Shipping & Delivery

How fast will I receive my order?

How can I track my parcel?

What can I do if I haven't recieved my order yet?

How do I change my address?

SHIPPING & DELIVERY

Return and Exchange Information

Exchanges, Refunds or Store Credit

Tester Pieces

Shipping Costs

Faulty/Broken/Damaged Products

Do I need to pay for my own shipping for refunds/exchanges?

I’ve requested a refund. When will I receive it?

Why can I not exchange/refund an opened set?

Will my shipping costs be refunded?

How do I know you’ve received my return/exchange?

RETURNS & EXCHANGES

Superior Hair Quality Control

How do I submit a quality control claim?

QUALITY CONTROL

Am I eligible for a Trade Account?

How can I apply for Trade Account?

What are the benefits of having a Trade Account?

I’m not sure if I’ve already applied or I’ve forgotten my login details — what should I do?

I ordered the wrong shade! What can I do?Updated 5 months ago